Bad customer service

Customer service, extremely terrible. Monday 1st August 2022,technicians visited my house, replaced the PC board on my washing machine. Thursday 4th August, machine not working. Phone Defy 76 Pickering Street Newton Park, Friday 5th l phoned again, technician check machine, no power on machine. The technician promised to collect the machine on the 8th. No collection. Phoned again, promise to collect machine on 10th. Technicians tested the machine again, and decided to take the machine to workshop. I phoned the 12th and was told that I will receive feedback Saturday 13th. I am still waiting on the call. This past week, no one phoned to give me feedback on progress. Today 19th,I decided to go check on the progress myself. I told them I want my machine by 1pm, I am still waiting. I can promise you I will never ever buy a Defy appliance again. The worst service I ever received. Can you imagine what I will tell my family and friends?