LN
Lethabo N
1 reviews | Active since Nov 2018
10 Apr 2024, 13:39
Bad Customer Service
I Bought A Washing Machinge At OK Furniture In Sterkspruit A Defy Washing Machine On The 22 Of February 2024 I Then Lodged A Complaint About It On The 23rd That It Is Not Working They Sent A Technician To Come Look At It The Technician Said The Machine Needs Shocks. I Then Told The Technician That I Want My Money Back I No Longer Want The Machine Because This Is The Second Time I'm Having Issues With The Same Brand . Now They've Been Going Up And Down With The situation Saying That Theu Are Waiting For Some Guy From Defy To Do A Credit Not. No The Machine Is In The Store I Do Not Have The Machine And My Money Back...
Helpful (0)
Replies (6)0
Replies (6)
Defy Appliances's replyOfficial
11 Apr 2024, 10:54Good day Lethabo,
We apologise for the experience.
Please note that credit/refunds are not granted by the Tech or the service team. A process with the retailer and sales team has to take place.
Please provide us with your province and given job number.
Warm Regards,
We apologise for the experience.
Please note that credit/refunds are not granted by the Tech or the service team. A process with the retailer and sales team has to take place.
Please provide us with your province and given job number.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
Defy Appliances's reply11 Apr 2024, 10:54
Official
Good day Lethabo,
We apologise for the experience.
Please note that credit/refunds are not granted by the Tech or the service team. A process with the retailer and sales team has to take place.
Please provide us with your province and given job number.
Warm Regards,
We apologise for the experience.
Please note that credit/refunds are not granted by the Tech or the service team. A process with the retailer and sales team has to take place.
Please provide us with your province and given job number.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
LN
Lethabo N's updateReviewer Update
11 Apr 2024, 10:56I'm In Eastern Cape In Sterkspruit, I Do Not Have Rhe Job Number. They Said I Should Take The Machine Back To The Store Some One Will Come And Inspect It Then Credit The Unit.
LN
Lethabo N's update11 Apr 2024, 10:56
Reviewer Update
I'm In Eastern Cape In Sterkspruit, I Do Not Have Rhe Job Number. They Said I Should Take The Machine Back To The Store Some One Will Come And Inspect It Then Credit The Unit.
Defy Appliances's replyOfficial
11 Apr 2024, 11:58Good day,
Defy needs to carry out an assessment of the unit. The team has been notified to contact to arrange this.
Defy needs to carry out an assessment of the unit. The team has been notified to contact to arrange this.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
Defy Appliances's reply11 Apr 2024, 11:58
Official
Good day,
Defy needs to carry out an assessment of the unit. The team has been notified to contact to arrange this.
Defy needs to carry out an assessment of the unit. The team has been notified to contact to arrange this.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
LN
Lethabo N's updateReviewer Update
11 Apr 2024, 12:33Thank You. Cam I Also Have A Platform Where I Can Send Screen shots Of Conversations With The Manager And His Assistant. I'll Wait For The Contact
LN
Lethabo N's update11 Apr 2024, 12:33
Reviewer Update
Thank You. Cam I Also Have A Platform Where I Can Send Screen shots Of Conversations With The Manager And His Assistant. I'll Wait For The Contact
LN
Lethabo N's updateReviewer Update
15 Apr 2024, 13:08Good Day
I Haven't Heard Anything From Defy At All
I Tried The Whatsapp Channel And There's No Reply. What's Going On?
I Haven't Heard Anything From Defy At All
I Tried The Whatsapp Channel And There's No Reply. What's Going On?
LN
Lethabo N's update15 Apr 2024, 13:08
Reviewer Update
Good Day
I Haven't Heard Anything From Defy At All
I Tried The Whatsapp Channel And There's No Reply. What's Going On?
I Haven't Heard Anything From Defy At All
I Tried The Whatsapp Channel And There's No Reply. What's Going On?
Defy Appliances's replyOfficial
19 Apr 2024, 10:44Good day Lethabo,
Management processed an exchange- You will receive a new unit.
The Bloem team will be in touch.
Warm Regards,
Management processed an exchange- You will receive a new unit.
The Bloem team will be in touch.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
Defy Appliances's reply19 Apr 2024, 10:44
Official
Good day Lethabo,
Management processed an exchange- You will receive a new unit.
The Bloem team will be in touch.
Warm Regards,
Management processed an exchange- You will receive a new unit.
The Bloem team will be in touch.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd