1 reviews | Active since Dec 2017
Bad Customer Service
Greetings
I have purchased a new double door fridge/freezer which was delivered last Sunday. By Monday, We realised the appliance wasn't cooling and all the food in there went off and had to be thrown, thats money gone down the drain
The meat, chicken, prawns to name a few and these are not cheap
We called and asked Defy to send someone over to check on the appliance of which we are awaiting a reply from Monday, today it is Wednesday and the appliance is practically empty due to having to throw away all that was in there that had to be thrown out due to going bad.
Even though telling them that it was urgent
I am still awaiting for a repsonse.
This is very bad customer service and made me loose alot of food and money down the drain and into the garbage
Hello Ranjeeha,
Thank you for getting in touch and taking the time to provide your review. Firstly, we'd like to apologise for the inconvenience you've experienced and we'd like to get in touch with you to obtain more details on the fault. A member of our Team will be in touch soon and we hope to rectify this as soon as possible.
Kind regards,
Defy Brand Team
Hello Ranjeeha,
Thank you for getting in touch and taking the time to provide your review. Firstly, we'd like to apologise for the inconvenience you've experienced and we'd like to get in touch with you to obtain more details on the fault. A member of our Team will be in touch soon and we hope to rectify this as soon as possible.
Kind regards,
Defy Brand Team