bad customer service

Hi<br> <br> I just want to advise that the service that the elderly get from certain businesses like defy is unacceptable.<br> <br> My mom had an issue with her store. So on the 19/03/2015 - someone came and had a look. On the 21/03 the store was collected.<br> <br> A quote was then emailed to by brother on the 26/032015 and accepted. Work could begin.<br> Near the end of April she got a call to say her store is ready and will be delivered in the same week.<br> <br> Then when we called - we were told that the incorrect store was fixed and that she will have her one soon. It now the end of the month again and to date - we got a story after a story. First it waiting on parts etc.<br> <br> That is not my problem, a commitment was to her and now she has to borrow from other in order to put food on our table., She has to spend unnecessary money as Deft could not keep the promise they made to her,<br> <br> Even chatting to management was a issue - because they just covered for one another.<br> <br> This type of service is not acceptable - and to crown it all I still have to pay for it to be fixed. We are heading into our fasting period soon and with no stove what is she to do.<br> <br> Please help