BAD CUSTOMER FROM DEFY APPLIANCES

I bought a Defy fridge at game traderoute mall and the lady explained about extended 2 year guarantee.I was interested and I Registered for it Now I am having a problem with my fridge it's been two weeks now that my fridge is not fixed they told .me it takes two to three days but I'm going to the 3rd week now . I've been trying to call them since this morning they are not answering even when the receptionist is trying to transfer me into the manager there's no answer