BAD BAD SERVICE WITH NO LUCK

Item: Defy Appliances
Rating: 1
Author: Anelda L

From Feb 2022 up until today 8 Nov, we have been ordering a certain part from Defy. MANY emails, even visiting them in person, with no luck. On 28 Sept the answer was "We are still waiting on an ETA" 9 months to wait for a little part? This is ridiculous! How does Defy expect the public to buy from them if they cannot even supply a part? I am really not impressed at all, it's bad after-service!

Helpful (0)

Replies (2)

Defy Appliances's replyOfficial

08 Nov 2022, 12:15

Good Morning, Anelda.
Please accept our sincerest apologies for the inconvenience.

We will inquire with our National Spares Team and revert as soon as possible.
Warm Regards,
Customer Care TeamDefy Appliances (Pty) Ltd www.defy.co.za

Defy Appliances's reply08 Nov 2022, 12:15

Official

Anelda L's updateReviewer Update

10 Nov 2022, 16:21

Got a reply from the same email today 10 Nov 2022 " Our national spares still haven’t received stock of that part"
Is this it? Where can I go, what can I do to get this sorted without Defy as they are NOT going to help me at all?

Anelda L's update10 Nov 2022, 16:21

Reviewer Update