Bad bad customer service

Logged a call for repairs on a hob(via their site) still under warranty, got a phone call trying to arrange a time (after we specifically stated that repairs can only be done on a Wednesday. As this Wednesday was a public holiday it was agreed to make arrangements for a later date. They tried to make appointment for another weekday and we again informed them that we only have Wednesdays to do this. Since then, we have not heard from them again.

Been through the whole story so many times that I do not even car to repeat the story here.

Just really pathetic from them.

Since we bought the hob it has been repaired a couple of times... Still same problem arises. Requested a replacement unit as the hob is clearly faulty....

Please can someone get back to me as I am fed up waiting on a phone line wasting my airtime and time.