BAD BAD Client Service - Defy Appliances!

"You can rely on Defy" - yeah right! Almost TWO weeks later and I am still waiting for my replacement fridge. You were quick to sell a so-called “brand new fridge” and swipe my card. Now I have to patiently wait for the replacement fridge. But yet, I need to keep in mind that they are all working from home. One would think that managers are more productive and focussed on turnaround times and client service whilst working from home.

It is a disgrace Defy! I have been a client for 23 years. You need to keep in mind that I have a family to support and that I have already suffered a financial loss because of you. You are not even courteous to return my calls.

I have lost my patience!!

Defy will ignore the seriousness of this message because it is not important to them.