Bad bad after sales service

I logged a call for a broken washing machine on the 3 Jan 2018. I had no response. I called the service technician after a week and made an appointment which he did not keep and did not bother to let me know. I called again and he eventually arrived two weeks after I logged the call. He could not repair the machine. He promised to order parts. I heard nothing. I called again and he promised again to order parts and let me know what is happening. I heard nothing. In desperation I called the service center where I could not get satisfactory response. I called the Service Manager in Pretoria who was not very sympathetic or helpful either. He gave me a commitment to send out the service technician on Monday the 2 Feb 2018. A whole month after the fault was reported. I am now waiting to see if anything is going to happen.