Bad attitude

Reached out to the call centre to report a faulty washing machine and the call was answered by the most rude call Centre agent i have ever encountered by the name of Palesa, I was advised that I must have an invoice dating back 4 years for me to be assisted, when I advised that I do not have the invoice anymore and asked if there is no other way such as the serial number that can be used to retrieve the information. The call ended up in a screaming match, at this point I am sitting with a washing machine that is not working and no service ticket logged for me to get assistance simply because the person who was suppose to assist me was way too *********** and downright rude