Bad appliance

Hello, I am extremely disappointed with both Hi Fi Corp and Defy. I purchased a washing machine last year, and within just 3 to 4 months, the spinning mechanism failed. It took Defy nearly two weeks to send someone out for repairs. Now, only six months later, I am facing the exact same issue. I have already been waiting for two weeks just for Defy to inspect the machine before even addressing the problem. Defy your product is really bad, why not warn the customer of these spinning mechanisms that only lasts about 3 months.