Bad and Worst service ever

I would not advise anyone to purchase any defy products EVER !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! They are an entitled company with technicians that waste peoples time. reading the hellopeter comments it seems they are the worst and their products are ****. I want my refund so I can purchase a HISENSE OR LG, items I know work for sure

I am disgusted I recently purchased a Defy fridge from GAME in Fourways (I paid cash) upon delivery we noticed that the fridge is faulty as the freezer was the only functioning part of the fridge.

We laid a complaint and we were told someone would be sent out to resolve the issue. (NO ONE PITCHED) on 3 occasions even though we took leave and waited. All my food rots within two days and I am liable for replacing it.

Finally after 3 weeks of calling them (MY MONEY AND TIME) someone comes to assess the issue(EVEN THOUGH I MENTIONED WHAT THE ISSUE IS) he arrives with paper in hand inspects the fridge for all of two minutes and says "the problem is that the cold air is not going to the top part of the fridge, I do not have the part so I will come back on another day, I am not sure when¨ I asked him what about the money I am spending on replacing food.

I called the DEFY call centre today and I was told a call would be logged for a follow-up. (YET AGAIN MY TIME AND MONEY) .According to the CPA, I do not want a repair on a brand new item I have purchased. I would actually like to have a replacement (BRAND NEW THIS TIME WOULD BE IDEAL) paying for a brand new Faulty item and no assistance or joy from the SP is disgusting you would swear I purchased the item on Credit.