Bad after service

Not even worth a one star rating. Tato Fantsi the Executive for customer care really needs to learn on how to follow up on jobs. Defy came to look at our fridge 2 times now (also had to phone them numerous times to get the technician out, replaced the compressor and still our frigde/freezer is not working. Eventually decided to do a service exchange(took them 3 weeks to come to this decision), again only after enquiring about this. Also we first have to give the broken fridge/freezer to them then they will send the new fridge