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Alicia D
1 reviews | Active since Jan 2018
07 Feb 2024, 09:00
Bad After Service!!!!!!
They actually do not even deserve the 1 star that I was forced to give them!!! Have been trying to get through to spares since last week but no-one answers the phone. Have even tried the switchboard and only once did the receptionist answer the phone and put the call through - which still remained unanswered! For a big well known brand this is utterly unprofessional....
Helpful (0)
Replies (6)0
Replies (6)
Defy Appliances's replyOfficial
07 Feb 2024, 10:20Good day Alicia,
Please accept our sincerest apologies for this inconvenience,.
We are working on improving the communication lines of that branch. Kindly consider visiting the CPT branches or sending a WhatsApp to the given number on your review on GMB.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
Please accept our sincerest apologies for this inconvenience,.
We are working on improving the communication lines of that branch. Kindly consider visiting the CPT branches or sending a WhatsApp to the given number on your review on GMB.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
Defy Appliances's reply07 Feb 2024, 10:20
Official
Good day Alicia,
Please accept our sincerest apologies for this inconvenience,.
We are working on improving the communication lines of that branch. Kindly consider visiting the CPT branches or sending a WhatsApp to the given number on your review on GMB.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
Please accept our sincerest apologies for this inconvenience,.
We are working on improving the communication lines of that branch. Kindly consider visiting the CPT branches or sending a WhatsApp to the given number on your review on GMB.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
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Alicia D's updateReviewer Update
07 Feb 2024, 11:21Thank you for your response but unfortunately visiting the Cape Town office without knowing if you have what we need in stock is a proble as I live in Saint Helena Bay. My husband sent a Whattsapp message about half an hour ago so we should hopefully get a reply shortly?
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Alicia D's update07 Feb 2024, 11:21
Reviewer Update
Thank you for your response but unfortunately visiting the Cape Town office without knowing if you have what we need in stock is a proble as I live in Saint Helena Bay. My husband sent a Whattsapp message about half an hour ago so we should hopefully get a reply shortly?
Defy Appliances's replyOfficial
07 Feb 2024, 11:32Good day Alicia,
We apologise for this inconvenience with the communication lines. The WhatsApp line is active with our consultants tackling the inquiries. Kindly also send the part required and the model number of your unit in our private reply so we can also inquire on our end.
Warm regards,
We apologise for this inconvenience with the communication lines. The WhatsApp line is active with our consultants tackling the inquiries. Kindly also send the part required and the model number of your unit in our private reply so we can also inquire on our end.
Warm regards,
Customer Care Team
Defy Appliances (Pty) Ltd
Defy Appliances's reply07 Feb 2024, 11:32
Official
Good day Alicia,
We apologise for this inconvenience with the communication lines. The WhatsApp line is active with our consultants tackling the inquiries. Kindly also send the part required and the model number of your unit in our private reply so we can also inquire on our end.
Warm regards,
We apologise for this inconvenience with the communication lines. The WhatsApp line is active with our consultants tackling the inquiries. Kindly also send the part required and the model number of your unit in our private reply so we can also inquire on our end.
Warm regards,
Customer Care Team
Defy Appliances (Pty) Ltd
Defy Appliances's replyOfficial
07 Feb 2024, 14:38Thank you Alicia.
Warm regards,
Defy Customer Care
Defy Customer Care
Defy Appliances's reply07 Feb 2024, 14:38
Official
Thank you Alicia.
Warm regards,
Defy Customer Care
Defy Customer Care
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Alicia D's updateReviewer Update
07 Feb 2024, 14:56Thank you everyone for helping me and placing the order for what I require. I really do appreciate it and thanks to Deborah for the phone call confirming that my order has been placed and when it will be arriving. Much appreciated!
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Alicia D's update07 Feb 2024, 14:56
Reviewer Update
Thank you everyone for helping me and placing the order for what I require. I really do appreciate it and thanks to Deborah for the phone call confirming that my order has been placed and when it will be arriving. Much appreciated!
Defy Appliances's replyOfficial
28 Feb 2025, 11:09Warm regards,
Defy Customer Care
Defy Customer Care
Defy Appliances's reply28 Feb 2025, 11:09
Official
Warm regards,
Defy Customer Care
Defy Customer Care