ST
Stuart T
1 reviews | Active since Apr 2022
17 Oct 2024, 10:36
Bad after sales service
Bought a Defy washing machine in April. It broke end of Sept. Reported it to the dealer that i bought it from same day. Heard nothing from Defy until 3 weeks later. Too late. I bought a proper one from Bosch.
Helpful (0)
Replies (3)0
Replies (3)
Defy Appliances's replyOfficial
17 Oct 2024, 14:35Good day Stuart,
We apologise for this experience. This is not the level of service that we strive for.
Nonetheless thank you for choosing Defy and your feedback is noted.
We are constantly committed to improving and ensuring customer satisfaction.
Warm regards,
Customer Care Team
Defy Appliances (Pty) Ltd
We apologise for this experience. This is not the level of service that we strive for.
Nonetheless thank you for choosing Defy and your feedback is noted.
We are constantly committed to improving and ensuring customer satisfaction.
Warm regards,
Customer Care Team
Defy Appliances (Pty) Ltd
Defy Appliances's reply17 Oct 2024, 14:35
Official
Good day Stuart,
We apologise for this experience. This is not the level of service that we strive for.
Nonetheless thank you for choosing Defy and your feedback is noted.
We are constantly committed to improving and ensuring customer satisfaction.
Warm regards,
Customer Care Team
Defy Appliances (Pty) Ltd
We apologise for this experience. This is not the level of service that we strive for.
Nonetheless thank you for choosing Defy and your feedback is noted.
We are constantly committed to improving and ensuring customer satisfaction.
Warm regards,
Customer Care Team
Defy Appliances (Pty) Ltd
ST
Stuart T's updateReviewer Update
18 Oct 2024, 10:03Joke. If you constantly strive for customer satisfaction how will you make sure this does not happen again if you never even bothered to ask:
1. What i bought and when i bought it?
2. Where i bought it ie what supplier/town/ province?
You can not improve customer satisfaction or overall service without this information.
Cut and paste answer.
1. What i bought and when i bought it?
2. Where i bought it ie what supplier/town/ province?
You can not improve customer satisfaction or overall service without this information.
Cut and paste answer.
ST
Stuart T's update18 Oct 2024, 10:03
Reviewer Update
Joke. If you constantly strive for customer satisfaction how will you make sure this does not happen again if you never even bothered to ask:
1. What i bought and when i bought it?
2. Where i bought it ie what supplier/town/ province?
You can not improve customer satisfaction or overall service without this information.
Cut and paste answer.
1. What i bought and when i bought it?
2. Where i bought it ie what supplier/town/ province?
You can not improve customer satisfaction or overall service without this information.
Cut and paste answer.
Defy Appliances's replyOfficial
18 Oct 2024, 10:35Good day Stuart,
Thank you for your concern but please note that your contact details are provided with your review, we have accessed the job card linked to you and the details of your case when you had the issue.
As advised, your feedback is noted.
Warm regards,
Customer Care Team
Defy Appliances (Pty) Ltd
Thank you for your concern but please note that your contact details are provided with your review, we have accessed the job card linked to you and the details of your case when you had the issue.
As advised, your feedback is noted.
Warm regards,
Customer Care Team
Defy Appliances (Pty) Ltd
Defy Appliances's reply18 Oct 2024, 10:35
Official
Good day Stuart,
Thank you for your concern but please note that your contact details are provided with your review, we have accessed the job card linked to you and the details of your case when you had the issue.
As advised, your feedback is noted.
Warm regards,
Customer Care Team
Defy Appliances (Pty) Ltd
Thank you for your concern but please note that your contact details are provided with your review, we have accessed the job card linked to you and the details of your case when you had the issue.
As advised, your feedback is noted.
Warm regards,
Customer Care Team
Defy Appliances (Pty) Ltd