MC
Marvin C
1 reviews | Active since Jun 2022
20 Dec 2024, 10:05
Bad
I had a very bad experience with Defy. About four days ago I phoned them to logg a call for my frontloader that is faulty and yes it is still under extended warranty. They said turn around time 2 to 3 days depending on the work load which I understand. I got my reference number which is 207977 I phone the today and they said that they did call me but I did not pick up i said to them but they are lying and they promised to phone me back Very bad service from DEFY
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Defy Appliances's replyOfficial
20 Dec 2024, 10:22Good day Marvin,
It is essential to remain available for all calls, as technicians will contact you based on the scheduled appointment.
The team will reach out to you to arrange an alternative date according to your availability
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
It is essential to remain available for all calls, as technicians will contact you based on the scheduled appointment.
The team will reach out to you to arrange an alternative date according to your availability
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
Defy Appliances's reply20 Dec 2024, 10:22
Official
Good day Marvin,
It is essential to remain available for all calls, as technicians will contact you based on the scheduled appointment.
The team will reach out to you to arrange an alternative date according to your availability
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
It is essential to remain available for all calls, as technicians will contact you based on the scheduled appointment.
The team will reach out to you to arrange an alternative date according to your availability
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd