AWESOME SERVICE

I bought a Defy fridge from a very reputable outlet recently. i had a problem with it not cooling enough. Unfortunately i lost the paperwork ie proof of purchase and guarantee. i went to this outlet but they were not very receptive. i called their H/O to seek assistance from the respective buyer but was told he as away. I then got shunted to his assistance who suggested i try and seek assistance from Defy directly. to be honest, i was not holding out much hope, Thinking that they probably have too many \chancers\" all the time.<br> <br> i was desperate so i decided to call them any way. i was put through to the service manager Morgan. This guy was a gem. He did not \"interrogate\" me with silly questions about who,what, where or when.I gave him some details and that was it. A technician came over to my house the next day. He came back the following day as he did not have the replacement part at the time. The best part was that the calls were made late after hours between 6-7pm. How incredible it that.<br> Defy have fortified my belief in their brand as well as prove that there are companies who do fulfill the promise of providing excellent service.<br> <br> AWESOME COMPANY - WELL DONE DEFY AND YOUR TEAM"