Awarded best services is a lie!

WOW where to begin. Completely disgusted with the service we have received Defy South Africa. at the end of May 2015 we logged a fault with our DEFY fridge.It was not freezing the food.Luis came out and said it might be the fan. after testing it wasn't. Then he said it was the printed circuit. While it was still under guarantee we replaced the sensor so I suggested to Luis that it might be that again.He then said that he would order it.The censor only arrived last week (1st week of August). In the meantime NO ONE ever called us to let us know progress with the part or our fault.We had to follow up.We had to also throw away lots of food and we also got food poising from eating damaged food.This week Luis then arrived with a PC board which we paid R1500.The problem still persisted.The rude receptionist called us on Friday to tell us the Mcdonald was going to come out. He came out with a bad attitude and with no solution to the problem. After nearly 4 months of waiting and spending money DEFY has still not been able to fix our fridge and yet they wasting our time and money. Id like to just say the LUIS is a great technician and the DEFY service is completely opposite... Disgusted!!<br> <br>