sR
sam R
1 reviews | Active since Jan 2023
31 Jan 2023, 11:59
Avoid DEFY Ceramic stoves from Defy & Makro
Defy 600mm touch control electric hub product is nightmare - Avoid this product from Defy & Makro This is a good looking glass stove, to my shock without any weight or pressure on it glass cracked < 6 months - still under warranty. Makro did not inform glass is excluded from warranty,Makro responds after 12 days "Please note that we are advised that a cracked glass is not covered on the Defy warranty.We apologise for the inconvenience caused." Don't buy from from Makro. I spend thousands of hard earned rands and left with no stove now. #defydamage #defy #makro #makrocustomerservice #Makroonline
Helpful (0)
Replies (4)0
Replies (4)
Defy Appliances's replyOfficial
31 Jan 2023, 16:21Good Day, Sam.
Apologies for the inconvenience.
We have sent your details to our service team to advise further.
We will get back to you as soon as possible.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
www.defy.co.za
Apologies for the inconvenience.
We have sent your details to our service team to advise further.
We will get back to you as soon as possible.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
www.defy.co.za
Defy Appliances's reply31 Jan 2023, 16:21
Official
Good Day, Sam.
Apologies for the inconvenience.
We have sent your details to our service team to advise further.
We will get back to you as soon as possible.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
www.defy.co.za
Apologies for the inconvenience.
We have sent your details to our service team to advise further.
We will get back to you as soon as possible.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
www.defy.co.za
sR
sam R's updateReviewer Update
31 Jan 2023, 17:02 This was below response from Makro.
From:*********
Date: Tue, Jan 31, 2023 at 3:45 PM
Subject: Re: Defy service call request
To: Makro Care <***********>
Hi
Defy & Makro want to charge for an item which is under warranty ?
Neither Defy nor Makro made an effort to assess the item for manufacturing defect or customer damage. This stove broke on its own, without being in usage on the day of the crack.
Is this Makro's good customer service & way forward ?
On Tue, Jan 31, 2023 at 3:23 PM ********* (Makro Care) <***********> wrote:Good Day **********,Thank you for your response.Defy has advised that you will be charged should we proceed to book the unit as they have advised that this is not covered under service warranty.For further clarification youcan contact defy on **********.We apologise for the inconvenience caused to you.--Kind Regards,
Mashudu Nkabinde
Makro Support Team
Consultant- Makro National Contact Centre.
Makro SA
A division of MASSMART Holdings Limited
Tel: **********
WhatsApp: **********
Email: mailto:***********:http://www.makro.co.za
From:*********
Date: Tue, Jan 31, 2023 at 3:45 PM
Subject: Re: Defy service call request
To: Makro Care <***********>
Hi
Defy & Makro want to charge for an item which is under warranty ?
Neither Defy nor Makro made an effort to assess the item for manufacturing defect or customer damage. This stove broke on its own, without being in usage on the day of the crack.
Is this Makro's good customer service & way forward ?
On Tue, Jan 31, 2023 at 3:23 PM ********* (Makro Care) <***********> wrote:Good Day **********,Thank you for your response.Defy has advised that you will be charged should we proceed to book the unit as they have advised that this is not covered under service warranty.For further clarification youcan contact defy on **********.We apologise for the inconvenience caused to you.--Kind Regards,
Mashudu Nkabinde
Makro Support Team
Consultant- Makro National Contact Centre.
Makro SA
A division of MASSMART Holdings Limited
Tel: **********
WhatsApp: **********
Email: mailto:***********:http://www.makro.co.za
sR
sam R's update31 Jan 2023, 17:02
Reviewer Update
This was below response from Makro.
From:*********
Date: Tue, Jan 31, 2023 at 3:45 PM
Subject: Re: Defy service call request
To: Makro Care <***********>
Hi
Defy & Makro want to charge for an item which is under warranty ?
Neither Defy nor Makro made an effort to assess the item for manufacturing defect or customer damage. This stove broke on its own, without being in usage on the day of the crack.
Is this Makro's good customer service & way forward ?
On Tue, Jan 31, 2023 at 3:23 PM ********* (Makro Care) <***********> wrote:Good Day **********,Thank you for your response.Defy has advised that you will be charged should we proceed to book the unit as they have advised that this is not covered under service warranty.For further clarification youcan contact defy on **********.We apologise for the inconvenience caused to you.--Kind Regards,
Mashudu Nkabinde
Makro Support Team
Consultant- Makro National Contact Centre.
Makro SA
A division of MASSMART Holdings Limited
Tel: **********
WhatsApp: **********
Email: mailto:***********:http://www.makro.co.za
From:*********
Date: Tue, Jan 31, 2023 at 3:45 PM
Subject: Re: Defy service call request
To: Makro Care <***********>
Hi
Defy & Makro want to charge for an item which is under warranty ?
Neither Defy nor Makro made an effort to assess the item for manufacturing defect or customer damage. This stove broke on its own, without being in usage on the day of the crack.
Is this Makro's good customer service & way forward ?
On Tue, Jan 31, 2023 at 3:23 PM ********* (Makro Care) <***********> wrote:Good Day **********,Thank you for your response.Defy has advised that you will be charged should we proceed to book the unit as they have advised that this is not covered under service warranty.For further clarification youcan contact defy on **********.We apologise for the inconvenience caused to you.--Kind Regards,
Mashudu Nkabinde
Makro Support Team
Consultant- Makro National Contact Centre.
Makro SA
A division of MASSMART Holdings Limited
Tel: **********
WhatsApp: **********
Email: mailto:***********:http://www.makro.co.za
sR
sam R's updateReviewer Update
02 Feb 2023, 15:13I was informed neither DEFY nor Makro cover glass / ceramic stoves even though under warranty. They want to charge for inspection R650 even though item still under warranty. People stop buying these stoves not worth the money, glass can cracked any moment - manufacturer damage item will also be charged at your own pocket without any inspection from manufacturer & seller Makro.
sR
sam R's update02 Feb 2023, 15:13
Reviewer Update
I was informed neither DEFY nor Makro cover glass / ceramic stoves even though under warranty. They want to charge for inspection R650 even though item still under warranty. People stop buying these stoves not worth the money, glass can cracked any moment - manufacturer damage item will also be charged at your own pocket without any inspection from manufacturer & seller Makro.
sR
sam R's updateReviewer Update
02 Feb 2023, 15:14Never going to buy any item from DEFY or Makro in lifetime.
sR
sam R's update02 Feb 2023, 15:14
Reviewer Update
Never going to buy any item from DEFY or Makro in lifetime.