AVOID DEFY APPLIANCES - COMPLETE LACK OF CUSTOMER SERVICE

We purchased a Defy Dishwasher in November 2020. The soap dispenser started to malfunction. By October 2021, it was not closing at all. We contacted Defy and they assured us they'd see to it. Many phone calls later, with gross evasion from them, they promised to replace the entire machine, because they didn't have a spare part. Each time we actually spoke to someone, there was an excuse as to why they couldn't actually DO anything. I recently left a message on their Instagram feed. They responded they were "waiting for documentation" from us - I re-sent it. They acknowledged receipt and assured me "someone would get back to me"........ Further messages have been ignored.

DEFY is no longer a South African company. AVOID their products like the plague. The complete and utter lack of interest in any form of customer service is the norm in South Africa. A few years ago, before Defy was taken over by the Turkish??? company, it was possible to speak immediately and directly to their service centre which was excellent.