Atrocious customer care

Formatting it better - logged a call 27/10 for DFF392 to replace Part Numbers: *** (Fridge side) and *** (Freezer side) - job number ***1 which was not told to me, I had to find out later - Siyanda came, demanded payment upfront, and said he will check for parts - Job was closed at some point before 30/10, so I asked Siyanda for a refund - Siyanda said he will email his manager - 2 Nov I asked if Defy wants to ***** my callout with no service - 3 Nov Siyanda phones me and came to measure the gasket rubber. He said they will find the part, or a similar part. Promised to phone me by 2. He did not phone and no more blue ticks on all my frustrated comms in whatsapp till now, and I have evidence of this if Siyanda wants to tell lies - 5 Nov logged a call with customer care (whatsapp *** yeah right) and they said job closed, sorry for you. I told them Siyanda already came to measure parts, how can it be closed?? NO RESPONSE. WONDERFUL customer care, yeah right - phoned *** on 5 Nov and spoke to reception, some other lady, who got Siyanda on the phone. He claimed he emailed x,y,z including Lategan. One lady said they will come install Monday 9 Nov. I asked for that in writing and she kept quiet. Then the other lady actually told her colleague she is lying, and said the part cannot be found. This is when I became very angry and put the phone down. - 6 Nov I asked to escalate this. I was told it was in Danny's hands. I left a message for him to phone me back, as the important regional manager is never available. So called extremely important person never bothered to phone me back. - I have actually contacted another independent person now to go manufacture and install the parts for me, at huge cost because of your staff's lies and incompetence. - you should actually compensate me for all this stress, and at least give me a refund, otherwise I will log this with CSGO, NCC and splash this ALL OVER SOCIAL MEDIA. - the voters have spoken, they will not tolerate theft, NEITHER WILL I