Are you deaf Defy?

In August we bought a new Defy fridge.

The thermostat was faulty, freezing our vegetables.

I logged a complaint, and a technician came out and replaced the thermostat.

However, the fridge continued to freeze vegetables.

I duly logged another complaint, and was informed that Defy would replace the fridge.

Nearly three months later I'm still waiting.

I phoned and was put through to a manager who asked me to email him my guarantee and the problem number.

I have now done this some four times.

I am still waiting for the fridge to be replaced.

Are you deaf, Defy?