CK
Candice K
1 reviews | Active since Nov 2014
12 Jan 2026, 13:42
Appliances are good
Appliances are good. Just after sales service can improve. The wait for spares is too long and more people should be there to assist.
Helpful (0)
Replies (1)0
Replies (1)
Defy Appliances's replyOfficial
13 Jan 2026, 10:04 Good day, Candice
Thank you for the positive feedback.
We apologise for the inconvenience you have experienced and the lack of prompt action to address the problem. This is not the level of service we aim to provide, and we are committed to rectifying the situation to your satisfaction.
Warm Regards, Defy Customer Care
Thank you for the positive feedback.
We apologise for the inconvenience you have experienced and the lack of prompt action to address the problem. This is not the level of service we aim to provide, and we are committed to rectifying the situation to your satisfaction.
Warm Regards, Defy Customer Care
Defy Appliances's reply13 Jan 2026, 10:04
Official
Good day, Candice
Thank you for the positive feedback.
We apologise for the inconvenience you have experienced and the lack of prompt action to address the problem. This is not the level of service we aim to provide, and we are committed to rectifying the situation to your satisfaction.
Warm Regards, Defy Customer Care
Thank you for the positive feedback.
We apologise for the inconvenience you have experienced and the lack of prompt action to address the problem. This is not the level of service we aim to provide, and we are committed to rectifying the situation to your satisfaction.
Warm Regards, Defy Customer Care