Appliance still under guarantee but follow up service pathetic

<p>My Defy washing machine which is still under guarantee needs a pressure switch to be replaced. (As per the defy technician who came to check it out on 19 Sep 2016 - he told me it would take about a week for them to order and receive the part). I have called the branch in Montagu Gardens on 26 Sep, 5 Oct, 19 Oct, 24 Oct and am being told they still have not received the part. </p> <p>I then callled the call centre on 10 November as the Montagu branch was not answering their phones and the call centre agent told me she would get them to call me back. I am still waiting for that call.</p> <p>I phoned and spoke to Olivia at the Montague branch this morning and she said their computers were down but she will check on the one laptop that they have available and she would get back to me within the next 20 minutes. I have still not heard from them - My reference number is 601786</p>