EK
Esther K
1 reviews | Active since Jul 2020
16 Nov 2021, 14:08
APPAULED!!!
How long does it take to resolve a query that has been escalated from October??? Can someone explain to me why am I getting surveys to rate your pathetic none existent service when my query is not resolved? Your receptionists are beyond RUDE as well ,no empathy what so ever, tell her not to be so emotional and teach her customer ethics!! Not sure if your running a circus or what there. Job number ***-EDDIE GET YOUR HOUSE IN ORDER SOMBLIEF
Helpful (0)
Replies (4)0
Replies (4)
Defy Appliances's replyOfficial
16 Nov 2021, 16:21Hi Esther
We sincerely apologize for your unpleasant experience and would like to rectify it.
Please note that we have passed your message on to the service team, will be following up with them and will let you know as soon as we have feedback.
Kind Regards,
The DEFY Team
We sincerely apologize for your unpleasant experience and would like to rectify it.
Please note that we have passed your message on to the service team, will be following up with them and will let you know as soon as we have feedback.
Kind Regards,
The DEFY Team
Defy Appliances's reply16 Nov 2021, 16:21
Official
Hi Esther
We sincerely apologize for your unpleasant experience and would like to rectify it.
Please note that we have passed your message on to the service team, will be following up with them and will let you know as soon as we have feedback.
Kind Regards,
The DEFY Team
We sincerely apologize for your unpleasant experience and would like to rectify it.
Please note that we have passed your message on to the service team, will be following up with them and will let you know as soon as we have feedback.
Kind Regards,
The DEFY Team
EK
Esther K's updateReviewer Update
24 Nov 2021, 07:52I have never dealt with such an *********** company. It is with my understanding that the receipt that I send has all the information required. To my surprise I got the total opposite of what I paid for. I missed out on a full days work for nothing and again have to make arrangements for the correct fridge to be delivered. I will wait for a response of how are you planning to compensate me for yet another inconvenience!!!
EK
Esther K's update24 Nov 2021, 07:52
Reviewer Update
I have never dealt with such an *********** company. It is with my understanding that the receipt that I send has all the information required. To my surprise I got the total opposite of what I paid for. I missed out on a full days work for nothing and again have to make arrangements for the correct fridge to be delivered. I will wait for a response of how are you planning to compensate me for yet another inconvenience!!!
EK
Esther K's updateReviewer Update
26 Nov 2021, 08:41AS I CONTINUE TO WAIT!!!!
EK
Esther K's update26 Nov 2021, 08:41
Reviewer Update
AS I CONTINUE TO WAIT!!!!
EK
Esther K's updateReviewer Update
06 Dec 2021, 13:35I HATE HOW PATHETIC YOUR SERVICE IS..I JUST HATE IT
EK
Esther K's update06 Dec 2021, 13:35
Reviewer Update
I HATE HOW PATHETIC YOUR SERVICE IS..I JUST HATE IT