Appalling service

A call was logged on the 24th of May 2021, a technician came through on the 3rd of June 2021 and was paid R630 in cash for the callout fee. Tshego said that according to their system, no one came through and promised to escalate the matter to the technicians. Nomsa (11 June) said that she cannot find a record of the call and promised to escalate further. Simone Tantus (14 June) said that the matter is still pending and there will be no refund paid as the technician was dispatched from their side. She promised to follow up and provide feedback and she did not. Janine (17 June) was extremely unhelpful and refused to transfer the call to Simone even after I had explained the reason for the call. Lufhuno (23 June) could not provide feedback but was at least helpful and transferred the call to Ishamel Mosweu (Manager) who was dismissive and blamed the matter on Barnard's TV Services. The lack of urgency and customer service is appalling, to say the least