Appalling poor service from Defy and Game they just don't care

My mother and her siblings bought double door fridges (3) in October 2017. They have been problematic. My mother had to throw away food this is the second time the incident is happening and she is a pensioner. The fridge has not been working since December before Christmas and was reported immediately. The technicians came once before Christmas day and never returned until today.

My family has to live on take-aways in these costly days I have called Game and Defy on numerous occasions even sent emails for help however my plead is falling into deaf ears. They just don't care and the service is appalling. Last week on the 10 January 2019 I called Defy and spoke Eddie who promised to call back and didn't care to.

I also have a friend/colleague who has a problem with a Defy fridge maybe they need to call in some of their fridges as they are creating a huge inconvenience and it's unfair for consumers. Monies were spent the fridges were not free and for such service it's badly unfair :(