Appalling After sales service

<p>Defy requested for the original invoice on the 4-01-2017 and it was emailed accordingly.</p> <p>The type of service received by Defy is appalling, especially when they sent a “ Qualified Technician” that is unable to resolve the fault.(Technician dispatched a few times)</p> <p>I was tolerant enough to allow Defy to uplift the product and have it repaired, however when the fridge was returned it had the same recurring deficiency.</p> <p>Defy sent out a technician again that mentioned it was excessive gas that was filled into the fridge (This surely poses a concern?) - And that some gas must be released in order to eradicate the disproportionate freezing on the pipes.</p> <p>Once again I reverted back to Defy and mentioned that the excessive freezing has reoccurred within 30 minutes from the time the technician left my premises.</p> <p>I have been way to tolerant with Defy and requested that the defective fridge be uplifted and exchanged for a new one. To date I am still waiting.. </p> <p>CPA shall be contacted to resolve this matter..</p> <p> </p>