Appalling after sales service

<p>Just over 5 years ago, we bought a side-by-side fridge/freezer from Defy - a Defy FS640. About 2 years ago we started having problems with the freezer side. The red warning light would start flashing and the freeze would stop working. The local agent in Montagu swopped a mother-board, which helped for a short time, but it switched off again. It has been seen to at least 6 times - and I must say that I had to chase the local agent over and over again - and guess what, it still doesn't work. Now I'm told the compressor is broken! And the suggestion is that I probably need to consider a new fridge as the cost of repairing it will probably be too high. Defy themselves have not responded to my emails to their customer service email address. Even though we bought a Defy dishwasher and tumbledryer at the same time as the fridge, and they seem to be ok, my advice to everyone is - don't buy a Defy anything. If something goes wrong, you are stuffed!</p>