ANGRY LOYAL CUSTOMER

Defy is the worse ever they Name went down the drain ..to be loyal customers of them for years I will never ever recommend them to no one and not for future term ever I want to drop this still to all social media including the news paper .i gave my father bought a two door fridge and washing machine 15kg twin tub which was a year garentee..in this time of garentee it broke 5 times 3 motors were changed and stupid tech was send out .the fist two times a the tech when he worked on the machine you can't use it cause it still need to set before use after his gone the spinner gives broke again the 3rd tech said the guys who fixed it did a bad job yet for it to break again ..I phone in to they calm centre the reception said she will let someone call me back no one came back to me ...I told insisted we WANT NO TECH SEND BUT A REFUND OR NEW MACHINE cause this is ridiculous that a machine break trice already with the same problem in the first few months we went servaral times to go to the sales consultant that can just refer the matter to defy call centre they not of help really cause service is not done on what we asked the last tech they send out while working I asked him what are you doing here I specifically asked to to send a tech he said he need to check the machine ...I said what is your boss or manager contact details he couldn't provide with nothing cause he don't have details of them ..I gave him a message to tell his boss that WE WANT A REFUND OR NEW MACHINE I DONT WANT A TECH SEND AGAIN .I told defy the same thing ..he said he will convey the msg stating that what he did was garentee now for another 3 months the machine spinner broke again..we went back to game to see if they can get this done correctly after several times speaking to diffent people ai I told defy consultant after the 3rd damn fix why is it so difficult for you guys to change or give a new one this was not bought on term but cash..Defy is dragging they tech to come out servaral time so you can be out of garentee with them and give extentions of 3 months just to have the damn same problem washing piled alrdy due to my mother that can't work without the spinner due to a chronic sickness this is Defy fault and they can never get away with treating pensioners like this making them suffer for weeks and stress which is unnecessary now I'm going to take this further WE DONT WANT THE MACHINE WE WANT A REFUND OR A DAMN NEW MACHINE you guys have sub-contractors that putting that's doing ****py work and the Quality of your products are cheap cause usually your products would keep for years I am angry giving us all the run around Not Solved NE April