All I want is my fridge specs. How hard should that be?

I have many Defy applicances and I like the products. But after sales service is non existent from the manufacturer when all I require is specs. Our latest is a DFF 438 fridge. 1. It has no label on it - specs (W power) etc. 2. The manual has no specifications section showing the information I need 3. No-one answers the $&@*>+% telephone - ever - call centres, sales, head office, branches. 4. They have no contact email address on the web. 5. The seller is useless as well, they answer, put you on hold and after three minutes the phone goes dead. I will have to review my next purchase of an appliance.