Absolutely poor service!!!!! DEFY BLOEMFONTEIN.

The service that I have received from DEFY has left me shocked and disgusted.

I purchased a fridge September 2023. The fridge started making a rattling high pitched noise December 2023, so much so that you could hear the noise from OUTSIDE the house!!! I took recordings and videos, as the noise was intermittent in nature. And im NOT talking about the normal noise that every fridge makes.

I emailed 3 times called 15 times!!!! Even know my reference number off by heart at this stage.

The technician came out twice, tightened a plate and said that there isnt anything else he could do as the noise was not heard during the time that he was present. Despite me sending multiple videos and recordings of the noise.

After me explaining again and again, the technician still insisted that there isnt anything wrong.

But that isnt the entire problem!!! To think that I spoke to the service manager and requested to speak to the representative in Bloemfontein, even said Il empty the fridge and they could keep it for some time to find the fault. I HAVE NOT HEARD BACK FROM ANYONE!!!

How is this right? How? Big co-orporations are getting away with treating people with such disrespect.

I grew up in our family home with defy, thought they were such a good brand. But that was then, new management and hired staff are absolutely atrocious, I wonder if the large stakeholders know exactly what is going on!!!!!!

I have other LG appliances and no matter the query the customer service is excellent. I should have stuck with them.

Absolutely shocked at this. Frankly I feel ******!!!!! Imagine others that spend their hard earned money and then get zero help!!!!

Do better DEFY.