LN
Lu-Anne Naidoo
1 reviews | Active since Aug 2019
16 Jan 2024, 22:12
Absolutely poor manufactured brand
The quality of Defy products has dropped drastically over the years. The products are absolutely poorly manufactured! I’ve purchased a fridge and I’m having endless issues with it, it was changed once but I’m having the same issue with the fridge and Defy refused to change the model despite having technicians coming to my home over 20 times over the years. Stay away from any defy products rather invest in a reliable brand.
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Replies (4)
Defy Appliances's replyOfficial
17 Jan 2024, 08:46Good Day Lu-Anne, We apologise for any issue you have experienced.
Kindly provide us with your job number in the private reply, if you wish to log a service call for resolution.
We value your patronage, and we are committed to providing you with the best service possible.
Warm Regards, Customer Care Team Defy Appliances (Pty) Ltd
Kindly provide us with your job number in the private reply, if you wish to log a service call for resolution.
We value your patronage, and we are committed to providing you with the best service possible.
Warm Regards, Customer Care Team Defy Appliances (Pty) Ltd
Defy Appliances's reply17 Jan 2024, 08:46
Official
Good Day Lu-Anne, We apologise for any issue you have experienced.
Kindly provide us with your job number in the private reply, if you wish to log a service call for resolution.
We value your patronage, and we are committed to providing you with the best service possible.
Warm Regards, Customer Care Team Defy Appliances (Pty) Ltd
Kindly provide us with your job number in the private reply, if you wish to log a service call for resolution.
We value your patronage, and we are committed to providing you with the best service possible.
Warm Regards, Customer Care Team Defy Appliances (Pty) Ltd
LN
Lu-Anne Naidoo's updateReviewer Update
11 Apr 2024, 17:26Defy failed to sort out the issue. It’s still ongoing, I guess Defy doesn’t care of cost factor implications it’s now time for me to report this to the consumer complaints department and make this viral. It’s ridiculous how I am dealing with this issue from years and nothing can be done. Technicians are just coming over all giving different opinions of what seems to be the problem but no one is fixing it. I gave defy a chance but it has turned on deaf ears now I am going to make this legal seems to be the only option for me.
LN
Lu-Anne Naidoo's update11 Apr 2024, 17:26
Reviewer Update
Defy failed to sort out the issue. It’s still ongoing, I guess Defy doesn’t care of cost factor implications it’s now time for me to report this to the consumer complaints department and make this viral. It’s ridiculous how I am dealing with this issue from years and nothing can be done. Technicians are just coming over all giving different opinions of what seems to be the problem but no one is fixing it. I gave defy a chance but it has turned on deaf ears now I am going to make this legal seems to be the only option for me.
Defy Appliances's replyOfficial
16 Apr 2024, 13:23Good day Lu-anne,
The team has been notified for assistance. The issue will be escalated for resolution.
Warm Regards, Customer Care TeamDefy Appliances (Pty) Ltd
The team has been notified for assistance. The issue will be escalated for resolution.
Warm Regards, Customer Care TeamDefy Appliances (Pty) Ltd
Defy Appliances's reply16 Apr 2024, 13:23
Official
Good day Lu-anne,
The team has been notified for assistance. The issue will be escalated for resolution.
Warm Regards, Customer Care TeamDefy Appliances (Pty) Ltd
The team has been notified for assistance. The issue will be escalated for resolution.
Warm Regards, Customer Care TeamDefy Appliances (Pty) Ltd
Defy Appliances's replyOfficial
26 Apr 2024, 10:51Good day Lu-Anne,
Please stay available for calls as the service team has to be in touch for your jobs.
We have notified the team to contact for resolution.
Warm Regards, Customer Care TeamDefy Appliances (Pty) Ltd
Please stay available for calls as the service team has to be in touch for your jobs.
We have notified the team to contact for resolution.
Warm Regards, Customer Care TeamDefy Appliances (Pty) Ltd
Defy Appliances's reply26 Apr 2024, 10:51
Official
Good day Lu-Anne,
Please stay available for calls as the service team has to be in touch for your jobs.
We have notified the team to contact for resolution.
Warm Regards, Customer Care TeamDefy Appliances (Pty) Ltd
Please stay available for calls as the service team has to be in touch for your jobs.
We have notified the team to contact for resolution.
Warm Regards, Customer Care TeamDefy Appliances (Pty) Ltd