Absolutely disgusting and pathetic service!!!!!!!!!!!!

I bought a ‘BRAND NEW’ DEFY air conditioner and upon installation it was determined that the unit was faulty. I tried to contact DEFY to get the matter rectified but I am told that I must pay for the call out and that I am losing my warranty. I have tried to reason with these people in the call center but all they do is read scripting. I requested to speak to a manager to answer my questions but that has not happened since 24 December.

So DEFY please answer these questions here so that other consumers will also know about the poor quality products that you are selling.

-The installer used is accredited to install Samsung, Carrier, IQ, etc. What makes the Defy installation so technical or special? -Why would I not use the Defy accredited installer had I known it was a requirement? -I was told that the store was supposed to give me a voucher for the installation. Why would I not use this voucher if given to me? -The unit was never opened or stripped. Why is a warranty being voided just because of an installation? -Why are you running away from your responsibility after selling defective products? -Why do you not listen to the problem but just read scripting? -Why does a manager not call and listen to a problem after being requested to do so? -Is this type of service in line with your ad campaign? #Defy #BelieveInBetter, It should be more along the line of #DefySells****