absolutely disappoint

upset and disappointed in Teljoy and Defy. I don't advise Teljoy at all, so we hired a Defy washing machine from Teljoy when it came it was not operating right and we reached out to Teljoy to log the complaint, and they informed us they would call Defy and send them to fix it. They did that however this Defy technician came out so many times to my residence changing a part or 2 telling us they fixed it and we should test it and let them know if it's not working we kept calling them until they eventually had to come out to collect the washing machine and take t to the workshop to be repaired after a month or so they finally show up with a washing machine DENTED, SCRATCHED and looked old with spider webs and all my wife immediately informed them that cannot be our machine, they took it back the same day stating that they would resolve the issue a week or so thereafter they deliver a machine now we couldn't be certain whether it was our machine or not because we made the mistake of not taking the serial number before they took it the first time. but non the less we still having issues with the machine so how do you pay monthly for something you never even used? they took my money for the 2 settlements and didn't even assist me, consistently saying they will call and get back to me they never do. customer service is terrible now they are saying they going to repo the machine because the bill is in arrears, they can gladly take this nonfunctional waste I don't want it but if anything comes about poor on my credit information due to this I will, unfortunately, have to take it further and contact attorneys. Teljoys customer assistance stinks and Defy Appliances are horrific they don't even have properly technicians to fix their products the guys notified me they are all outsourced. Yet Defy claims to have such a large reputation in South Africa, OH NO I'm sorry I'm deeply disappointed and don't recommend Teljoy's company or Defy products to anyone.