WF
Wisani F
1 reviews | Active since Jan 2022
21 Nov 2023, 16:17
A damaged 9 month double door fridge and no customer service
If you know what’s good for you, please do not purchase a Defy appliance ! 9 months into buying a double door fridge and it already has issues, not only that but the after sales do not care or speed up the process of repairing whatever issues are there. It’s been almost a month now without a fridge and there’s no customer care whatsoever. The next step definitely should be xrepo!
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Replies (4)0
Replies (4)
Defy Appliances's replyOfficial
22 Nov 2023, 12:02Good day Wisani,
We apologise for the inconvenience you have experienced.
We have received all the necessary details you have provided. We assure you that we will take the necessary actions to address your concern as soon as possible.
Please do not hesitate to contact us if you have further queries or concerns.
We apologise for the inconvenience you have experienced.
We have received all the necessary details you have provided. We assure you that we will take the necessary actions to address your concern as soon as possible.
Please do not hesitate to contact us if you have further queries or concerns.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
Defy Appliances's reply22 Nov 2023, 12:02
Official
Good day Wisani,
We apologise for the inconvenience you have experienced.
We have received all the necessary details you have provided. We assure you that we will take the necessary actions to address your concern as soon as possible.
Please do not hesitate to contact us if you have further queries or concerns.
We apologise for the inconvenience you have experienced.
We have received all the necessary details you have provided. We assure you that we will take the necessary actions to address your concern as soon as possible.
Please do not hesitate to contact us if you have further queries or concerns.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
WF
Wisani F's updateReviewer Update
19 Feb 2024, 08:09Good day,
The fridge was repaired in November and it stopped working again this past Saturday.
The fridge was repaired in November and it stopped working again this past Saturday.
WF
Wisani F's update19 Feb 2024, 08:09
Reviewer Update
Good day,
The fridge was repaired in November and it stopped working again this past Saturday.
The fridge was repaired in November and it stopped working again this past Saturday.
Defy Appliances's replyOfficial
19 Feb 2024, 15:02Good day Wisani,
The team has been notified for assistance and resolution.
Warm Regards,
The team has been notified for assistance and resolution.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
Defy Appliances's reply19 Feb 2024, 15:02
Official
Good day Wisani,
The team has been notified for assistance and resolution.
Warm Regards,
The team has been notified for assistance and resolution.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
WF
Wisani F's updateReviewer Update
23 Feb 2024, 18:34How long will your consultants and technicians keep lying about coming to “Check” what’s wrong with the fridge?? Not even repair but “ check” Why is your service soo bad if you know that you sell fridges that aren’t worth the customer’s money? I’m honestly sick and tired of waiting endlessly for something I’ve paid for that keeps de-faulting. Please just kindly give back my money then.
WF
Wisani F's update23 Feb 2024, 18:34
Reviewer Update
How long will your consultants and technicians keep lying about coming to “Check” what’s wrong with the fridge?? Not even repair but “ check” Why is your service soo bad if you know that you sell fridges that aren’t worth the customer’s money? I’m honestly sick and tired of waiting endlessly for something I’ve paid for that keeps de-faulting. Please just kindly give back my money then.