KD
Kethusegile D

1 reviews | Active since Nov 2022

18 Nov 2022, 13:44

9kg twin tub washing machine

I bought a washing machine,got the machine.on my second wash of using it,realized that the is water coming under the machine.then I washed again I then realized that the machine is leaking,I then went to where I bought it,(fairprise) they then told me I should lig a call with defy.which I did.they then sent a technician to my house to fix.ohl still after fixing the machine was still d same.i then called back the defy n told them that I am not happy with the product,it's still new and already it has given me problem what will then happen after a year where I will not longer be covered by warranty. I then told the lady that I dnt want the product anymore because I even got bad reviews since their technician where also complaining that those machines a problematic. She then advised me that they will send techs again.ehich they did.and the machine is not ohk even to this day! The machine is going to be turning 3 months on the 3rd of November but has already been fixed fixed twice but still not fine.i can't even use it nw,and it is such an inconvenience to me😪

0
Replies (1)
Defy Appliances
Defy Appliances's reply18 Nov 2022, 15:59
Official
Good Day, Kethusegile.
We reached out on FB for further details.

We will use the details here to forward though to our Service Team.
 
We will revert as soon as possible. 

Warm Regards, 

Customer Care Team
Defy Appliances (Pty) Ltd