LH
Lloyd H

1 reviews | Active since Apr 2019

31 Dec 2024, 16:26

😡😡😡😡😡

I am not sure what kind of a Mickey mouse show that is being done at Your customer service

1. The issue of my fridge is not resolved

2. Your rude consultant told me to speak to the store not him… in his correct words “ Ayke Speak to the Store then” … perfect way to speak to your clients

3. Your manager ishmail told me to take the fridge back to the store … does that even make sense? He was suppose to come back to me he didnt guess what he knocked off… he doesnt care his fridge is working perfectly right!!!

4. I call your call centre again… 4x call avoidance … i bet you trained them well… i have evidence of your people talking in the backround while i am on the line

I dont know how and i do not Care i need my fridge by the 2nd of Jan Job ***

Please dont call me to apologize call me to tell me that you are delivering the Fridge

0
Replies (1)
Defy Appliances
Defy Appliances's reply03 Jan 2025, 08:23
Official
 Good day Lloyd,  We apologise for the inconvenience you have experienced and the lack of prompt action to address the problem. This is not the level of service we aim to provide, and we are committed to rectifying the situation to your satisfaction.  Our customer service team will be in touch with you to assist further.  Warm Regards,  Customer Care Team Defy Appliances (Pty) Ltd