7 calls made to repair my faulty fridge with defy!!!!

Within a year of purchasing my fridge I had called defy more than 7 times to repair a fault. I have been given such terrible customer service that when I had asked for a refund so that I can purchase another fridge, another brand I don't even get feedback. The technician wrote a note on the 1st of September given the 13th of September defy had not made any contact with me. This is disgusting service from defy. I had lost all faith in this brand on our purchasing any appliance defy has. I would never recommend defy to any one!!! Save yourself on the constant calls and airtime wasted on this *********** brand. 8 calls made to defy and they don't see an issue. I'm disgusted!!!