YB
Yolandi B

1 reviews | Active since Jun 2025

13 May 2026, 09:53

5months later : Problem not solved!!!!

In June 2025 i purchased a defy washing machine from Lews, a tv and bed aswell. In Dec 2026 i reported problems to the bed to Lewis. Ever since December to date im struggling to get this issue solved. I March j had to phone Restonic myself ans managed to get myself a new bed. I had to phone Defy myself and fight them to get a new machine machine as the problem occcured within the first 6 months of the contract. I managed to get the credit for the new machine just to hear that Lewis Oudtshoor nor any other Lewis near to us have Defy washing machines in stock. The old washing machine was taken away from us about 5 wekes ago. So im left without a washing machine in this cold wet weather struggling with clothes that **** dry, not being able to go to work cause we dont have clean clothes. Its been ****** months. How much more do Lewis and Defy think i must wait? In the meantime i have to pay a full installment monthly for faulty items of which im now not even in possesion of a washing machine.

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Replies (2)
Defy Appliances
Defy Appliances's reply13 May 2026, 10:20
Official
Good day Yolandi Bekker,We apologise for the inconvenience you have experienced and the lack of prompt action to address the problem. This is not the level of service we aim to provide, and we are committed to rectifying the situation to your satisfaction. The service team will be in touch. 
 
Warm Regards,Defy Customer Care 
Defy Appliances
Defy Appliances's reply20 May 2026, 16:14
Official
Good day,
 
Kindly see feedback received
 "job states store will exchange"
 
T
herefore kindly liaise with the store .

Warm Regards
Defy Customer Care