AS
Anita S
1 reviews | Active since Aug 2018
13 Nov 2022, 10:54
5 Calls logged for a faulty Defy washing machine
I purchased a Defy washing machine Model DTL160 on 06/05/22 with a extended warranty from Makro Alberton. Since I've logged 5 calls for the spinning cycle that is not working at the Defy call centrer as follows: ***, ***, ***, ***, ***. None of the technicians that attended to the call are able to fix the problem. After one wash the same problem with the machine showing a E6 error on spinning occurs. I requested a new machine as it is still under warranty, however my request has been ignored. This will be the 6th call I need to log fot the same fault again with a request that the machine be replaced.
Helpful (0)
Replies (6)0
Replies (6)
Defy Appliances's replyOfficial
14 Nov 2022, 11:01Good Morning, Anita.
Please accept our sincerest apologies for the inconvenience.
Please rest assured that our service team received your query and details.
We will escalate this to the regional service team and revert as soon as possible.
Please accept our sincerest apologies for the inconvenience.
Please rest assured that our service team received your query and details.
We will escalate this to the regional service team and revert as soon as possible.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
Defy Appliances's reply14 Nov 2022, 11:01
Official
Good Morning, Anita.
Please accept our sincerest apologies for the inconvenience.
Please rest assured that our service team received your query and details.
We will escalate this to the regional service team and revert as soon as possible.
Please accept our sincerest apologies for the inconvenience.
Please rest assured that our service team received your query and details.
We will escalate this to the regional service team and revert as soon as possible.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
AS
Anita S's updateReviewer Update
15 Nov 2022, 09:41- Morning please follow-up. No positive communication received yet.
2. This is not acceptable response. Please advise on plan of action. I will not take off work for a 6th time to accommodate your tech's times.
Arrange for today and the rest of the week to be after 17:00.
Arrange for today and the rest of the week to be after 17:00.
AS
Anita S's update15 Nov 2022, 09:41
Reviewer Update
- Morning please follow-up. No positive communication received yet.
2. This is not acceptable response. Please advise on plan of action. I will not take off work for a 6th time to accommodate your tech's times.
Arrange for today and the rest of the week to be after 17:00.
Arrange for today and the rest of the week to be after 17:00.
Defy Appliances's replyOfficial
15 Nov 2022, 14:32Good Day, Anita.
Trust you are well.
We have sent the above in a follow up message to the team and are awaiting feedback on resolution.
Apologies for the delay and inconvenience.
Warm Regards,
Trust you are well.
We have sent the above in a follow up message to the team and are awaiting feedback on resolution.
Apologies for the delay and inconvenience.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
Defy Appliances's reply15 Nov 2022, 14:32
Official
Good Day, Anita.
Trust you are well.
We have sent the above in a follow up message to the team and are awaiting feedback on resolution.
Apologies for the delay and inconvenience.
Warm Regards,
Trust you are well.
We have sent the above in a follow up message to the team and are awaiting feedback on resolution.
Apologies for the delay and inconvenience.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
AS
Anita S's updateReviewer Update
16 Nov 2022, 10:11The call center can only log a call for another tech which will be the 6th call out.
Advise on the below
Will the machine be replaced?
Advise on the below
Will the machine be replaced?
AS
Anita S's update16 Nov 2022, 10:11
Reviewer Update
The call center can only log a call for another tech which will be the 6th call out.
Advise on the below
Will the machine be replaced?
Advise on the below
Will the machine be replaced?
AS
Anita S's updateReviewer Update
17 Nov 2022, 18:05- Thank you. Appreciated.
AS
Anita S's update17 Nov 2022, 18:05
Reviewer Update
- Thank you. Appreciated.
Defy Appliances's replyOfficial
17 Nov 2022, 18:21You're welcome, Anita 🙂
Defy Appliances's reply17 Nov 2022, 18:21
Official
You're welcome, Anita 🙂