3RD WEEK IN DECEMBER WITHOUT A FRIDE

Purchased a Defy Double door fridge In 2021 at Game stores Newcastle . It broke down in 2022 and was still under warranty so a technician was sent out to repair it , same issue again in 2023 , technician repaired it. This seemed to be a persisting problem as it broke down again in 2024 November , only this time collected R690 from us for a call out because the warranty had run out in February of 2024 , but did not repair the fridge , he advised we unplugged it as it was beyond repair and left .

A complaint on the product was submitted via email to Ishmael Mosweo who acknowledged the quiry and agreed to replace the faulty product . The matter was escalated to Durban branch and handed over to Mogalingam Pathar (Regional manager) who is also giving us a run around for over a week now . The costs of the inconvenience of being without a fridge for this long during festive season is insurmountable .

I hope this matter can be dealt with and no one else can suffer at the hands of sub standard product and baseless service commitments ,defy really disappointed my family and I .