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My mother bought a Defy top loader washing machine using her Home Choice account in December of 2026. From the onset my mother realised the washing machine was overfilling water but she thought she was the one who did not know how to use it. When we got home later in December 2026 I read the manual and still had the same issue. Only one setting did not overfill but the rest were not working as they should.

I notified Defy and they sent Technicians who tried as well, read through the manual, openned the back of the machine and still could not get it to work as it should. They recommended a replacement. Defy called and promised a replacement. This was in December 2026. Its now February, and Defy has not honored their promise. Homechoice is calling my mother expecting her to pay for an account opened for a washing machine that is not functioning well. Defy is proving to be *************.