24 months Guaranteed pathetic service

I bought a Defy oven and hob at Tafelberg furniture Cape Gate. The front stove plate was faulty and I waited for weeks before Defy technician came out to repair. Then the two back plates started to give issues. A different Defy technician came out and said there is a fault but he does not have the replacing part and must come back. To my surprise we also noticed he chipped the glass of the stove and did not bother to even mention this to us at the time. The technician name is Rodney. Defy has not repaired the faulty part and have not informed what they going to do about the chip. I was under the impression that Defy appliances and service was good. But I'm very surprised how **** they actually are. Don't think spend more and your problems are gone.