LM
Leticia M
1 reviews | Active since Aug 2021
02 Aug 2021, 13:57
2 months for repair and no feedback yet
My dad booked our gas hob at DEFY Tyger valley for repairs exactly 2 months ago. We leave messages and no one responds, when we call no one seems to know where or in what condition the item is. I always used to advocate for defy appliances but can no longer to that because of the poor service we are receiving. We have proof of the book-in as well. Not sure where to turn to or what to do anymore.
Helpful (0)
Replies (3)0
Replies (3)
Defy Appliances's replyOfficial
02 Aug 2021, 16:19Hi Leticia
We sincerely apologize for your unpleasant experience and would like to rectify it.
Please note that we have passed your message on to the service team, will be following up with them and will let you know as soon as we have feedback.
Kind Regards,
The DEFY Team
We sincerely apologize for your unpleasant experience and would like to rectify it.
Please note that we have passed your message on to the service team, will be following up with them and will let you know as soon as we have feedback.
Kind Regards,
The DEFY Team
Defy Appliances's reply02 Aug 2021, 16:19
Official
Hi Leticia
We sincerely apologize for your unpleasant experience and would like to rectify it.
Please note that we have passed your message on to the service team, will be following up with them and will let you know as soon as we have feedback.
Kind Regards,
The DEFY Team
We sincerely apologize for your unpleasant experience and would like to rectify it.
Please note that we have passed your message on to the service team, will be following up with them and will let you know as soon as we have feedback.
Kind Regards,
The DEFY Team
LM
Leticia M's updateReviewer Update
02 Aug 2021, 17:58Hi. Thank you to the lady who contacted me asking for a job card number. We contacted the Tyger Valley service Centre branch and they indicated that a job card number was not created because we were a walk in customer. However, this Manager Brandon and Damian were both aware of which item it is that we were enquiring about. I do have proof that the item was booked in on 2 June 2021 and can provide documentation in this regard.
LM
Leticia M's update02 Aug 2021, 17:58
Reviewer Update
Hi. Thank you to the lady who contacted me asking for a job card number. We contacted the Tyger Valley service Centre branch and they indicated that a job card number was not created because we were a walk in customer. However, this Manager Brandon and Damian were both aware of which item it is that we were enquiring about. I do have proof that the item was booked in on 2 June 2021 and can provide documentation in this regard.
Defy Appliances's replyOfficial
03 Aug 2021, 17:16Hi Leticia.
Thank you for the feedback and I'm glad you were contact, I was further told that Tyger Valley will assist you personally going forward? kindly advise that's correct and if you're happy with that.
Looking forward to your response.
The DEFY Team
Thank you for the feedback and I'm glad you were contact, I was further told that Tyger Valley will assist you personally going forward? kindly advise that's correct and if you're happy with that.
Looking forward to your response.
The DEFY Team
Defy Appliances's reply03 Aug 2021, 17:16
Official
Hi Leticia.
Thank you for the feedback and I'm glad you were contact, I was further told that Tyger Valley will assist you personally going forward? kindly advise that's correct and if you're happy with that.
Looking forward to your response.
The DEFY Team
Thank you for the feedback and I'm glad you were contact, I was further told that Tyger Valley will assist you personally going forward? kindly advise that's correct and if you're happy with that.
Looking forward to your response.
The DEFY Team