KH
Kagiso H

1 reviews | Active since Oct 2018

03 Apr 2022, 16:17

2 door fridge keeps on getting repaired every 3-6 month. It's not working on the cool side.

Defy 2 door fredge has been giving me a headache for the past year. Every 3 or 6 months the door were we store food no longer get cold and our food get rotten. The freeze side works well. We call Defy everytime, they send a technician to fix Then after few month the goes dead again, they send a technician. I'm so tired now, the technician has already fixed it 3 times and it not working again for the 4th time. I feel like I wasted my money I just want Defy to pay me back or replace this fridge I paid a lot of money to have such a headache with their fridge.

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Replies (2)
Defy Appliances
Defy Appliances's reply19 May 2022, 13:43
Official
Hi Kagiso,
Apologies for the inconvenience and frustration caused.

I will forward your details to our service team for follow-up, and escalation.
We'll be in touch soon.

Kind Regards,
~ISD
Defy Appliances
Defy Appliances's reply20 May 2022, 08:59
Official
Good Day, Kagiso.
Do you perhaps have a job/reference number for the previous work done?

Our system can't pick up using the cellphone number above.

Kind Regards,
~ISD