Based on recent customer reviews, Debtout/Melon Marketing is widely praised for restructuring debt, reducing interest and restoring clients' peace of mind. Reviewers highlight friendly, professional consultants such as Shinay, Shannen, Ebrahim and Zimkhitha, responsive WhatsApp support, clear explanations of the debt review process and reliable monthly statements. Several clients report settled accounts and relief from creditor harassment. The main concern raised involves a disputed instalment increase, unauthorised debit orders and a request for full payment reconciliation, suggesting mandate changes need clearer written authorisation.
TrustIndex
7.8
NPS Score
50
Recommended: Very Likely
Nov '25 - Oct '26
Frequently Asked Questions About Debtout/Melon Marketing
What do customers say about Debtout/Melon Marketing?
Based on recent customer reviews, Debtout/Melon Marketing is widely praised for restructuring debt, reducing interest and restoring clients' peace of mind. Reviewers highlight friendly, professional consultants such as Shinay, Shannen, Ebrahim and Zimkhitha, responsive WhatsApp support, clear explanations of the debt review process and reliable monthly statements. Several clients report settled accounts and relief from creditor harassment. The main concern raised involves a disputed instalment increase, unauthorised debit orders and a request for full payment reconciliation, suggesting mandate changes need clearer written authorisation.
Is Debtout/Melon Marketing trustworthy?
Debtout/Melon Marketing has a TrustIndex of 7.8 out of 10 on Hellopeter, based on 35 reviews in the last 12 months. Hellopeter has tracked Debtout/Melon Marketing across 605 total reviews. How is the TrustIndex calculated? →
Recent reviews (35)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Mar 2026
Excelent service advice and delivery!
Going through debt review is a stressful process, but DEBTOUT made it completely manageable. From the very first consultation, they treated me with respect and never made me feel judged. The core service provided does exactly what it promises. My debt was successfully restructured, my monthly instalments were reduced, and my assets are legally protected for both myself and my wife. Thanks to Debtout my kids can now have a better Christmas than previous years!
1 reviews | Active since Mar 2026
Excelent service advice and delivery!
Going through debt review is a stressful process, but DEBTOUT made it completely manageable. From the very first consultation, they treated me with respect and never made me feel judged. The core service provided does exactly what it promises. My debt was successfully restructured, my monthly instalments were reduced, and my assets are legally protected for both myself and my wife. Thanks to Debtout my kids can now have a better Christmas than previous years!
1 reviews | Active since Dec 2010
Sad case
I have had such a terrible experience. I was also to blame, but I was promised a lot of things. I was freelancing, not earning a lot, and drowning in debt. The sales lady sold it very well. And this was the solution for me. Problem is shortly after joining and paying my installment a few months, I hit a month where I couldn't pay the full amount. I had found permanent work, but it would be a full month before I would get a full salary again. So the banks let me know, they are terminating my Debt review, which I understand. But now Debt out has left me floating, the banks are hounding me, and according to the credit berue I am under debt review. They remind me of my court docs, but no one has actually picked up the phone to phone me, and explain to me what now? And if the court docs was so important, was was that not handled from the start? now I am in limbo, everyone demanding their money, which I am paying. But where does that leave me now? No communication. Stay clear, not just of Debt out, but of Debt review all together.
1 reviews | Active since Dec 2010
Sad case
I have had such a terrible experience. I was also to blame, but I was promised a lot of things. I was freelancing, not earning a lot, and drowning in debt. The sales lady sold it very well. And this was the solution for me. Problem is shortly after joining and paying my installment a few months, I hit a month where I couldn't pay the full amount. I had found permanent work, but it would be a full month before I would get a full salary again. So the banks let me know, they are terminating my Debt review, which I understand. But now Debt out has left me floating, the banks are hounding me, and according to the credit berue I am under debt review. They remind me of my court docs, but no one has actually picked up the phone to phone me, and explain to me what now? And if the court docs was so important, was was that not handled from the start? now I am in limbo, everyone demanding their money, which I am paying. But where does that leave me now? No communication. Stay clear, not just of Debt out, but of Debt review all together.
1 reviews | Active since Jan 2020
DEBTOUT FRUSTRATIONS
It's been 2 years since DEBOUT **********ly placed me under DEBTREVIEW, I just found out I can't get fair House insurance because I'm under debt review. The NCR has been working on my case for a year they're also dragging their feet. To anyone who made use of DEBOUT know they were hacked, someone has been redirecting payments, makes me wonder how safe people's information is. I know have a house but no insurance because of their *****.
1 reviews | Active since Jan 2020
DEBTOUT FRUSTRATIONS
It's been 2 years since DEBOUT **********ly placed me under DEBTREVIEW, I just found out I can't get fair House insurance because I'm under debt review. The NCR has been working on my case for a year they're also dragging their feet. To anyone who made use of DEBOUT know they were hacked, someone has been redirecting payments, makes me wonder how safe people's information is. I know have a house but no insurance because of their *****.
1 reviews | Active since Mar 2024
Title: Formal Demand for Cancellation of Debt Review Agreement and Repayment of Unauthorised R7,300 Debit
I am formally demanding the cancellation and termination of my debt review agreement/mandate with Debt Out and the repayment of amounts that I maintain were deducted from me without my authorisation. My original approved affordable instalment was R5,500.00 per month. In May 2026, Debt Out requested that this amount be increased to R7,300.00. I expressly refused the proposed increase and did not authorise Debt Out to proceed with the R7,300.00 instalment. Despite my refusal, a R7,300.00 debit was subsequently processed from May 2026, and I dispute this debit as unauthorised. I therefore demand a complete reconciliation of all amounts deducted from me from April 2026 to date, including any fees, deductions, payments to creditors and amounts retained by Debt Out. I hereby demand: 1. Immediate cancellation/termination of my agreement and/or debit-order mandate with Debt Out, subject to any legally required process. 2. Written confirmation that no further debit orders will be processed against my bank account. 3. Repayment of the R7,300.00 disputed unauthorised debit from May 2026, together with any other amounts subsequently deducted without my valid authorisation. 4. A complete statement showing every amount deducted from me since April 2026. 5. A complete payment reconciliation showing exactly how much was paid to each creditor and on which dates. 6. A written explanation of the contractual and legal authority re**** upon for deducting R7,300.00 after I had refused the proposed increase. 7. Written confirmation of the cancellation of any debit-order authority or mandate that Debt Out claims permits further deductions. 8. Appropriate corrective action regarding any adverse credit reporting or creditor arrears that resulted from the disputed administration or payment distribution. 14-DAY NOTICE I am giving Debt Out 14 calendar days from receipt/publication of this complaint to provide a satisfactory written response, complete reconciliation and repayment of the disputed amount. If this matter is not resolved within the 14-day period, I reserve my right to pursue legal proceedings and appropriate regulatory/dispute-resolution remedies without further notice, including seeking independent legal advice and escalating the matter to the National Credit Regulator (NCR) and any other competent authority. I have retained relevant supporting documentation, including correspondence regarding the R5,500.00 approved instalment, the subsequent R7,300.00 request that I refused, debit-order information, credit-report screenshots, communications with Debt Out and my previous complaints regarding creditor arrears. This is my formal attempt to resolve the matter directly before taking further action. Debt Out contact details provided to me: Portfolio Manager: Lemeez Email: *** Telephone: *** / *** / *** WhatsApp: *** I expect Debt Out to treat this matter as a formal complaint and provide a substantive written response within 14 calendar days.
1 reviews | Active since Mar 2024
Title: Formal Demand for Cancellation of Debt Review Agreement and Repayment of Unauthorised R7,300 Debit
I am formally demanding the cancellation and termination of my debt review agreement/mandate with Debt Out and the repayment of amounts that I maintain were deducted from me without my authorisation. My original approved affordable instalment was R5,500.00 per month. In May 2026, Debt Out requested that this amount be increased to R7,300.00. I expressly refused the proposed increase and did not authorise Debt Out to proceed with the R7,300.00 instalment. Despite my refusal, a R7,300.00 debit was subsequently processed from May 2026, and I dispute this debit as unauthorised. I therefore demand a complete reconciliation of all amounts deducted from me from April 2026 to date, including any fees, deductions, payments to creditors and amounts retained by Debt Out. I hereby demand: 1. Immediate cancellation/termination of my agreement and/or debit-order mandate with Debt Out, subject to any legally required process. 2. Written confirmation that no further debit orders will be processed against my bank account. 3. Repayment of the R7,300.00 disputed unauthorised debit from May 2026, together with any other amounts subsequently deducted without my valid authorisation. 4. A complete statement showing every amount deducted from me since April 2026. 5. A complete payment reconciliation showing exactly how much was paid to each creditor and on which dates. 6. A written explanation of the contractual and legal authority re**** upon for deducting R7,300.00 after I had refused the proposed increase. 7. Written confirmation of the cancellation of any debit-order authority or mandate that Debt Out claims permits further deductions. 8. Appropriate corrective action regarding any adverse credit reporting or creditor arrears that resulted from the disputed administration or payment distribution. 14-DAY NOTICE I am giving Debt Out 14 calendar days from receipt/publication of this complaint to provide a satisfactory written response, complete reconciliation and repayment of the disputed amount. If this matter is not resolved within the 14-day period, I reserve my right to pursue legal proceedings and appropriate regulatory/dispute-resolution remedies without further notice, including seeking independent legal advice and escalating the matter to the National Credit Regulator (NCR) and any other competent authority. I have retained relevant supporting documentation, including correspondence regarding the R5,500.00 approved instalment, the subsequent R7,300.00 request that I refused, debit-order information, credit-report screenshots, communications with Debt Out and my previous complaints regarding creditor arrears. This is my formal attempt to resolve the matter directly before taking further action. Debt Out contact details provided to me: Portfolio Manager: Lemeez Email: *** Telephone: *** / *** / *** WhatsApp: *** I expect Debt Out to treat this matter as a formal complaint and provide a substantive written response within 14 calendar days.
1 reviews | Active since Aug 2025
A Step That Changed My Financial Future
Going through financial challenges was not easy, but Debtout became the turning point I truly needed. It gave me the structure, guidance, and support to regain control over my finances and my peace of mind. Through the process, I learned how to manage my money better, how to prioritize what matters most, and how to face my financial responsibilities without fear. The counsellors helped me create a realistic plan, negotiate with creditors, and rebuild my confidence step by step. Today, I am grateful because debt counselling didn’t just help me pay off debt, it helped me get back on track, breathe again, and believe that financial freedom is possible.
1 reviews | Active since Aug 2025
A Step That Changed My Financial Future
Going through financial challenges was not easy, but Debtout became the turning point I truly needed. It gave me the structure, guidance, and support to regain control over my finances and my peace of mind. Through the process, I learned how to manage my money better, how to prioritize what matters most, and how to face my financial responsibilities without fear. The counsellors helped me create a realistic plan, negotiate with creditors, and rebuild my confidence step by step. Today, I am grateful because debt counselling didn’t just help me pay off debt, it helped me get back on track, breathe again, and believe that financial freedom is possible.
1 reviews | Active since Apr 2025
Its a good company w...
Its a good company with solutions in problems whatever any problem you get helped with joy and happiness, am happy with them
1 reviews | Active since Apr 2025
Its a good company w...
Its a good company with solutions in problems whatever any problem you get helped with joy and happiness, am happy with them
1 reviews | Active since Jun 2018
Great aftercare service
Their clientele is one of the best. I received a call from Ebrahim today, very humble and going the extra mile to ensure the client is happy and have a peace of mind. Thank you Ebrahim, may God Bless you.
1 reviews | Active since Jun 2018
Great aftercare service
Their clientele is one of the best. I received a call from Ebrahim today, very humble and going the extra mile to ensure the client is happy and have a peace of mind. Thank you Ebrahim, may God Bless you.