GM
Gugu M
1 reviews | Active since May 2020
10 Jul 2023, 11:57
worse experience
I was on debt review since 2018 and this April he was suppose to be removed from debt review but to this day I'm still paying close R6000 monthly mind due the car is paid up so to my surprise it is July and I'm still under debt review. No communication from them why the debit order have not been stopped. I have been reaching out to them but they keep is telling me we have moved to another company so I just want to know when are you guys going to STOPPPPPPPPPPPP deducting
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Replies (3)0
Replies (3)
Debtline Debt Specialists's replyOfficial
10 Jul 2023, 17:44Good Day Gugu and Thapelo,
We Apologize for the inconvenience caused and thank you for bringing your concerns to our attention.
Your query has been referred to a senior member for urgent attention, however, preliminary investigations show that not all your accounts have been settled in full. We aim to provide you with an accurate report by tomorrow, once the senior member has made contact with all your credit providers.
Once again our Apologies as we set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our business.
She has already tried to reach out to you but will try contacting you again during the course of tomorrow.
Kind regards
The Debtline Team
We Apologize for the inconvenience caused and thank you for bringing your concerns to our attention.
Your query has been referred to a senior member for urgent attention, however, preliminary investigations show that not all your accounts have been settled in full. We aim to provide you with an accurate report by tomorrow, once the senior member has made contact with all your credit providers.
Once again our Apologies as we set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our business.
She has already tried to reach out to you but will try contacting you again during the course of tomorrow.
Kind regards
The Debtline Team
Debtline Debt Specialists's reply10 Jul 2023, 17:44
Official
Good Day Gugu and Thapelo,
We Apologize for the inconvenience caused and thank you for bringing your concerns to our attention.
Your query has been referred to a senior member for urgent attention, however, preliminary investigations show that not all your accounts have been settled in full. We aim to provide you with an accurate report by tomorrow, once the senior member has made contact with all your credit providers.
Once again our Apologies as we set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our business.
She has already tried to reach out to you but will try contacting you again during the course of tomorrow.
Kind regards
The Debtline Team
We Apologize for the inconvenience caused and thank you for bringing your concerns to our attention.
Your query has been referred to a senior member for urgent attention, however, preliminary investigations show that not all your accounts have been settled in full. We aim to provide you with an accurate report by tomorrow, once the senior member has made contact with all your credit providers.
Once again our Apologies as we set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our business.
She has already tried to reach out to you but will try contacting you again during the course of tomorrow.
Kind regards
The Debtline Team
GM
Gugu M's updateReviewer Update
11 Jul 2023, 12:16Last month you deducted R5500 and you distributed rcs credit card R 1,309 , Nedbank credit card 576,55 ,pda fees in total R55 , infinity debit service R316,25 so overall total it was R2256,91 what happens to 3243,09 since long term debt has been paid off?! Why is my monthly instalment is being allocated that way when there is R3k difference and short term debt accounts can be closed off with that difference. Please do not play with us and no report was sent to us to this day again Please stop deducting and remove the red flag
GM
Gugu M's update11 Jul 2023, 12:16
Reviewer Update
Last month you deducted R5500 and you distributed rcs credit card R 1,309 , Nedbank credit card 576,55 ,pda fees in total R55 , infinity debit service R316,25 so overall total it was R2256,91 what happens to 3243,09 since long term debt has been paid off?! Why is my monthly instalment is being allocated that way when there is R3k difference and short term debt accounts can be closed off with that difference. Please do not play with us and no report was sent to us to this day again Please stop deducting and remove the red flag
Debtline Debt Specialists's replyOfficial
04 Aug 2023, 11:45Good Day Gugu and Thapelo,
We have been trying unsuccessfully to reach you telephonically. Please advise a suitable time for us to contact you to discuss your concerns.
Kind regards
The Debtline Team
We have been trying unsuccessfully to reach you telephonically. Please advise a suitable time for us to contact you to discuss your concerns.
Kind regards
The Debtline Team
Debtline Debt Specialists's reply04 Aug 2023, 11:45
Official
Good Day Gugu and Thapelo,
We have been trying unsuccessfully to reach you telephonically. Please advise a suitable time for us to contact you to discuss your concerns.
Kind regards
The Debtline Team
We have been trying unsuccessfully to reach you telephonically. Please advise a suitable time for us to contact you to discuss your concerns.
Kind regards
The Debtline Team