HC
Hamish C
1 reviews | Active since Feb 2011
15 May 2024, 11:33
The company gave me wrong information and refuse to send me the recorded calls
I have been dealing with Debtline from January, In short, I ended up hospitalized due to the incorrect information supp**** by different consultants, I eventually got hold of a manager, who ASSURED me that his creditor will fix this up and get me re-instated. I explained my brother had committed suicide 3 years ago for the same thing and he told me he will get them to do a new request to creditor as to fix up the mess and carry on the current account probably wasn't a good idea. he promised me to keep me posted, today it's been 2 weeks of no response, I now get a response saying i need to fix this myself or find another debt councilor and I must still pay them for work done, how pathetic is that. I have all the mail trails of constant requests for assistance
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Replies (4)HC
Hamish C's updateReviewer Update
16 May 2024, 07:28Another day has passed and no response to my request, i am expected to pay over R9000 for work done and i am not even covered, i was told due to non-payment, however the non payment was due to wrong information given, i was told this will be resolved and reinstated but never done and not contacted till i contacted over 5 times in 2 weeks no response, now im told they cannot help and i need to fix it myself with the creditor, but they not willing to give me the emails that the creditors rejected nor are they willing to give me the recorded calls where they gave the wrong information. what do i do now
HC
Hamish C's update16 May 2024, 07:28
Reviewer Update
Another day has passed and no response to my request, i am expected to pay over R9000 for work done and i am not even covered, i was told due to non-payment, however the non payment was due to wrong information given, i was told this will be resolved and reinstated but never done and not contacted till i contacted over 5 times in 2 weeks no response, now im told they cannot help and i need to fix it myself with the creditor, but they not willing to give me the emails that the creditors rejected nor are they willing to give me the recorded calls where they gave the wrong information. what do i do now
HC
Hamish C's updateReviewer Update
16 May 2024, 08:43Hi there,
I have been dealing with Debtline from January, In short, I ended up hospitalized due to the incorrect information supp**** by different consultants, I eventually got hold of a manager who ASSURED me that his creditor S will fix this up and get me re-instated.
I explained my brother had committed suicide 3 years ago for the same thing and he told me he will get them to do a new request to creditor as to fix up the mess and carry on the current account probably wasn't a good idea. I was hospitalized for anxiety and depression for this and while in hospital got the call from a lady telling my term has increased to 10 years from 5 years originally quoted, this left me worse stressed and was kept in hospital for an extra 7 days.
THE MANAGER promised me to keep me posted and every time I responded to his creditor I had to resend the email to him after a couple of day because of no response, today it's been 2 weeks of no response from my last mail where I sent ALL the information THE CREDITOR requested, I now get a response from here saying I need to fix this myself or find another debt councilor and I must still pay them for work done, how pathetic is that. I have all the mail trails of constant requests for assistance.
Another day has passed and no response to my request for the recorded call and the work that was done to creditors where they rejecting the reinstatement, this is needed so I can fight them personally as I am now expected too. I am expected to pay over R9000 for work done and I am not even covered, I was told due to non-payment, however the nonpayment was due to wrong information given, I was told this will be resolved and reinstated but never done and not contacted till I contacted over 5 times in 2 weeks no response, now im told they cannot help and I need to fix it myself with the creditor, but they not willing to give me the emails that the creditors rejected nor are they willing to give me the recorded calls where they gave the wrong information.
THE CREDITOR tells me that due to nonpayment I cant be helped, but what she fails to understand is the nonpayment was due to the incorrect information given to me and never clarified till recently when I spoke to THE MANAGER.
I would like to know if you sign a contract for 14750 over 5 years and after you sign this get a call to that your terms have been doubled to 10 years, WILL YOU MAKE PAYMENT without resolving this issue FIRST??
I would like to know if you sign a contract for 14750 over 5 years and after you sign this get a call to that your terms have been doubled to 10 years, WILL YOU MAKE PAYMENT without resolving this issue FIRST??
Attached are only a drop in the ocean of how I have been struggling to get this resolved, Many more with no responses week after week, all the mail trails back and forth. Different consultants being assigned to me as the previous ones gave wrong info.
Please can this be forwarded to the powers that be so I can get resolution to this horrible ordeal
HC
Hamish C's update16 May 2024, 08:43
Reviewer Update
Hi there,
I have been dealing with Debtline from January, In short, I ended up hospitalized due to the incorrect information supp**** by different consultants, I eventually got hold of a manager who ASSURED me that his creditor S will fix this up and get me re-instated.
I explained my brother had committed suicide 3 years ago for the same thing and he told me he will get them to do a new request to creditor as to fix up the mess and carry on the current account probably wasn't a good idea. I was hospitalized for anxiety and depression for this and while in hospital got the call from a lady telling my term has increased to 10 years from 5 years originally quoted, this left me worse stressed and was kept in hospital for an extra 7 days.
THE MANAGER promised me to keep me posted and every time I responded to his creditor I had to resend the email to him after a couple of day because of no response, today it's been 2 weeks of no response from my last mail where I sent ALL the information THE CREDITOR requested, I now get a response from here saying I need to fix this myself or find another debt councilor and I must still pay them for work done, how pathetic is that. I have all the mail trails of constant requests for assistance.
Another day has passed and no response to my request for the recorded call and the work that was done to creditors where they rejecting the reinstatement, this is needed so I can fight them personally as I am now expected too. I am expected to pay over R9000 for work done and I am not even covered, I was told due to non-payment, however the nonpayment was due to wrong information given, I was told this will be resolved and reinstated but never done and not contacted till I contacted over 5 times in 2 weeks no response, now im told they cannot help and I need to fix it myself with the creditor, but they not willing to give me the emails that the creditors rejected nor are they willing to give me the recorded calls where they gave the wrong information.
THE CREDITOR tells me that due to nonpayment I cant be helped, but what she fails to understand is the nonpayment was due to the incorrect information given to me and never clarified till recently when I spoke to THE MANAGER.
I would like to know if you sign a contract for 14750 over 5 years and after you sign this get a call to that your terms have been doubled to 10 years, WILL YOU MAKE PAYMENT without resolving this issue FIRST??
I would like to know if you sign a contract for 14750 over 5 years and after you sign this get a call to that your terms have been doubled to 10 years, WILL YOU MAKE PAYMENT without resolving this issue FIRST??
Attached are only a drop in the ocean of how I have been struggling to get this resolved, Many more with no responses week after week, all the mail trails back and forth. Different consultants being assigned to me as the previous ones gave wrong info.
Please can this be forwarded to the powers that be so I can get resolution to this horrible ordeal
HC
Hamish C's updateReviewer Update
17 May 2024, 08:01Another day has passed and still no resolution, no recorded calls sent to me to accept their incorrect information supp****, no phone call from the manager and just that I must fix up the mess with creditors. Total disregard
HC
Hamish C's update17 May 2024, 08:01
Reviewer Update
Another day has passed and still no resolution, no recorded calls sent to me to accept their incorrect information supp****, no phone call from the manager and just that I must fix up the mess with creditors. Total disregard
Debtline Debt Specialists's replyOfficial
03 Jun 2024, 09:00Hi Hamish,
Thank you for taking the time to discuss your matter with us. We have reached out to your creditors and are awaiting feedback before we can conclude our investigations and resolution.
Should you have any questions or need further clarification on any of the action points, please feel free to reach out.
Thank you once again for opportunity to talk and investigate your matter, we are committed to resolving your query.
Kind regards
The Debtline Team
Thank you for taking the time to discuss your matter with us. We have reached out to your creditors and are awaiting feedback before we can conclude our investigations and resolution.
Should you have any questions or need further clarification on any of the action points, please feel free to reach out.
Thank you once again for opportunity to talk and investigate your matter, we are committed to resolving your query.
Kind regards
The Debtline Team
Debtline Debt Specialists's reply03 Jun 2024, 09:00
Official
Hi Hamish,
Thank you for taking the time to discuss your matter with us. We have reached out to your creditors and are awaiting feedback before we can conclude our investigations and resolution.
Should you have any questions or need further clarification on any of the action points, please feel free to reach out.
Thank you once again for opportunity to talk and investigate your matter, we are committed to resolving your query.
Kind regards
The Debtline Team
Thank you for taking the time to discuss your matter with us. We have reached out to your creditors and are awaiting feedback before we can conclude our investigations and resolution.
Should you have any questions or need further clarification on any of the action points, please feel free to reach out.
Thank you once again for opportunity to talk and investigate your matter, we are committed to resolving your query.
Kind regards
The Debtline Team