LM
L M
1 reviews | Active since May 2020
21 Nov 2024, 16:13
Stay away - Terrible
When I initially enquired on the debt review process this company was the first to reach out and get me on boarded. Within a couple of hours I was under debt review. REDFLAGS first month double debited. Had to send threatening emails to get a refund. Now I've been getting statements from creditors which does not match up with the monthly PDA. I've been struggling for three months to get service. Empty promises. Now that I'm in a better financial place and ready to settle some of my accounts and to speed up the process they are dragging their feet. I am now looking at switching companies
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Debtline Debt Specialists's replyOfficial
13 Jan 2025, 15:30Hi Logan,
Thank you for reaching out and sharing your concerns with us.
We sincerely regret the challenges you have faced during your debt review journey and the frustration this has caused. Your experience is not reflective of the standard of service we aim to provide, and I deeply apologize for the inconvenience caused.
We understand your concerns regarding the double debit, discrepancies in creditor statements, and the delays in assisting with settling your accounts. We also recognize how discouraging it must feel when you are trying to take proactive steps to improve your financial situation, only to encounter obstacles.
Your matter has been escalated with a senior agent, who will reach out to you shortly. Your satisfaction is important to us, and I assure you we will work to rectify these issues soonest
Kind regards
The Debtline Team
Thank you for reaching out and sharing your concerns with us.
We sincerely regret the challenges you have faced during your debt review journey and the frustration this has caused. Your experience is not reflective of the standard of service we aim to provide, and I deeply apologize for the inconvenience caused.
We understand your concerns regarding the double debit, discrepancies in creditor statements, and the delays in assisting with settling your accounts. We also recognize how discouraging it must feel when you are trying to take proactive steps to improve your financial situation, only to encounter obstacles.
Your matter has been escalated with a senior agent, who will reach out to you shortly. Your satisfaction is important to us, and I assure you we will work to rectify these issues soonest
Kind regards
The Debtline Team
Debtline Debt Specialists's reply13 Jan 2025, 15:30
Official
Hi Logan,
Thank you for reaching out and sharing your concerns with us.
We sincerely regret the challenges you have faced during your debt review journey and the frustration this has caused. Your experience is not reflective of the standard of service we aim to provide, and I deeply apologize for the inconvenience caused.
We understand your concerns regarding the double debit, discrepancies in creditor statements, and the delays in assisting with settling your accounts. We also recognize how discouraging it must feel when you are trying to take proactive steps to improve your financial situation, only to encounter obstacles.
Your matter has been escalated with a senior agent, who will reach out to you shortly. Your satisfaction is important to us, and I assure you we will work to rectify these issues soonest
Kind regards
The Debtline Team
Thank you for reaching out and sharing your concerns with us.
We sincerely regret the challenges you have faced during your debt review journey and the frustration this has caused. Your experience is not reflective of the standard of service we aim to provide, and I deeply apologize for the inconvenience caused.
We understand your concerns regarding the double debit, discrepancies in creditor statements, and the delays in assisting with settling your accounts. We also recognize how discouraging it must feel when you are trying to take proactive steps to improve your financial situation, only to encounter obstacles.
Your matter has been escalated with a senior agent, who will reach out to you shortly. Your satisfaction is important to us, and I assure you we will work to rectify these issues soonest
Kind regards
The Debtline Team